Delivery Information

Delivery of goods

How long does it take to ship the items I ordered?

After your transaction is processed, you can wait for the item to arrive, depending on what service package you choose and depending on the shipping service. usually for the big cities of Indonesia, Java, Sumatra 1-3 days, for Kalimantan, Sulawesi, Papua and other regions 1-7 days.

Can the items I ordered be sent to an address other than my home?

Yes. You can register another shipping address when making a transaction.

How much shipping costs do I order?

The cost will be calculated by itself because we use the auto tariff method, so make sure when creating an account in filling out the CITY you choose from the list provided.

My order has not arrived. What should I do?

If your order has not arrived after 8 business days, you can contact our Customer Service.

Does ARIONA WebStore send orders outside Indonesia?

Not. At the moment we are processing a safe and economical shipping package for shipping abroad, we will soon realize it. we will provide information through the media that we use.

Will I be contacted in advance if my ordered item will be delivered?

Yes. You will be notified by email that you have registered, and you can also see the status of your item on your account page.

Can I change the shipping address suddenly?

If your ordered item has not been shipped, you can change the shipping address. You can contact our Customer Service.



Head Office
Jl. Mekar Puspita 108/110 Bandung 40537
Store Hours
08:00 - 21:00 WIB (Weekday)
09:00 - 18:00 WIB (Weekend)

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